Watcher of Realms

Refund Policy Welcome to Watcher of Realms, a world where ancient powers awaken, realms collide, and only the most strategic minds can rise above the darkness. As part of our commitment to delivering a polished and immersive experience, we’ve outlined this Refund Policy to clarify the terms under which in-game purchases are handled and when refunds may be considered. 1. Digital Nature of Purchases All purchases made within Watcher of Realms, including summoning crystals, energy refills, hero shards, seasonal packs, and exclusive event items, are classified as non-tangible digital goods. These items are typically delivered immediately upon successful transaction and may provide direct gameplay benefits. Accordingly, all purchases are final and non-refundable under standard conditions. 2. Limited Refund Circumstances We understand that rare technical issues may occur. Refunds will only be considered under exceptional and verifiable circumstances, such as: Failed Delivery: The purchased content does not appear in your account and cannot be restored via support. Accidental Duplicate Transactions: The same item is purchased multiple times unintentionally in quick succession. Unauthorized Charges: A transaction was completed without the account owner’s knowledge and can be proven as fraudulent. Billing Errors: The payment system charged an incorrect amount or delivered an incorrect item due to a verified glitch. Each claim will be carefully reviewed on an individual basis. 3. What You Need to Submit a Request To have a refund request reviewed, please prepare the following: Player ID or in-game account name Details of the purchase in question Clear explanation of the issue Proof of payment (e.g., receipt or transaction reference) Submissions lacking essential information may be delayed or rejected. 4. Refunds Will Not Be Issued For We are unable to offer refunds for the following situations: Personal dissatisfaction with item effects, outcomes, or game progression Purchases made in error or by mistake, once the item has been used or redeemed Regret after participating in randomized draws or summoning events Issues resulting from poor device performance or unstable internet Game-related strategy decisions or competitive losses Misunderstanding item descriptions or promotional language We strongly encourage players to carefully review all details before confirming purchases. 5. External Platform Purchases If you made your purchase through a third-party platform (such as a mobile store or digital marketplace), any refund request must be submitted through that platform. Watcher of Realms cannot override or interfere with external provider refund policies. 6. Policy Abuse and Enforcement To protect the fairness of the game, any attempt to exploit or abuse the refund process will not be tolerated. Abuse may include: Submitting false claims Repeated refund requests without cause Attempting to retain refunded items or content Such behavior may result in: Reversal of refunded items Account penalties or suspension Disqualification from events or leaderboards Refunds are a tool to correct genuine errors—not a system to be manipulated. 7. Final Decision Authority All refund requests are handled by our support team and evaluated using transaction records and gameplay data. Each case is reviewed independently. Once a decision is made, it is final and will not be subject to further dispute.